Backroads Values and How They Impact Your Adventure Vacation

Tom Hale on Backroads Mallorca Biking tripThe other day a guest asked me how we're able to hire such amazing leaders with such consistently exemplary values. He then asked whether we specifically recruited for values. Which prompted me to review the criteria we use to screen leaders. Guess what? No "values" were listed. Plenty of leadership, guest service, judgment, motivation, teamwork, ability to connect with guests, active lifestyle and mechanical inclination type criteria. And about 40 sub-criteria. But no values.

Then it dawned on me. Values are so ingrained in Backroads that it's inherently how we look at everything, but especially in how we treat people. Honesty, integrity and treating people with respect regardless of who they are and where they come from all matter to me and they matter to Backroads. As in, they mean EVERYTHING.

These values matter, and we're proud of it. We think you'll see that they matter to you too.

Guests rate our trip leaders 9.8 out of 10 on post-trip surveys. They send me quotes like, "Our guides made it the best vacation of my life!" (Dawn B., Alaska Hiking) every day.

All our leaders are employees of Backroads -- we don't hire third-party contractors as many other outfitters do. Which means our leaders know our values, are commited to our quality standards and are empowered to make your vacation the best it can be.

I invite you to meet some of our leaders and read comments readers have posted on my blogs. And I encourage you to post your experiences with Backroads leaders so others can understand the difference. Because everyone deserves the best vacation ever!

Backroads Trip Leader Vincent Soyer jokes with locals in Myanmar (Burma)Backroads Trip Leader Fabio Marzi with guests and their custom titanium bikes, Tuscany, italy

Backroads Trip Leaders Matt Alan and Angela Rice-Tierney with local children in Myanmar (Burma)

2 Responses

  1. John Furtado

    Tom,
    About 35 years ago my wife and I purchased 6 vacant acres in Napa Valley and began the long task of digging and pulling out old prune tree stumps with some shovels and a 1953 Massey gas engine tractor then planting our vineyard and 5 years later began producing and selling our wine. On one of my delivery trips I stopped at the Berkeley office on a whim and asked if someone might be interested in an “exchange”. You were and I wonder if you remember. My wife, daughter and myself enjoyed that Sonoma Weekend Camping Trip immensely, despite not knowing I had to “harden up” and thus developed a very tender backside that seemed to last a month but, on reflection, probably only a day or two. We’ve since retired from commercial production and just tend our vineyard now and occasionally travel and explore the rest of the world. But we always remember the absolute fun we had on that trip. We’re planning another to Croatia next August with our two grand-daughters, daughter and our son-in-law (an avid mountain biker) and think I’ve found a trip suitable for him and a grandfather (me) who likes to take his espresso without working up too much of a sweat. The outfit is Island Hopping and provides a boat/bike multi adventure trip around Kvarner Bay. But please sign us up to receive your annual brochure because I think once I harden up my backside, we’ll be signing up for one of yours.

    Best Regards

    John Furtado

  2. Tom Hale

    Hi John,

    What a great blast from the past. Let me know when that “backside” is ready for a bike trip and we’ll get you all set up!

    Best, Tom Hale

  3. […] Tom Hale‘s post on Backroads blog, The Back Beat, the founder of Backroads muses on the hiring […]

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