Backroads Terms & Conditions

 

COVID-19 Booking Policies

*Due to the fluid situation with Covid-19, we reserve the right to update these policies at any time and without prior notice.

WHAT HAPPENS IF MY 2020 TRIP IS POSTPONED DUE TO COVID-RELATED TRAVEL RESTRICTIONS: 

Please see our Coronavirus policy update page: Covid-19 Policies

 

Special Booking Promotion for NEW 2021 Trips

We’re here when travel is right for you! Our 2021 dates are now available for booking.

Fully Refundable Deposit - Even More Flexibility

Choose Your Trip: We will be offering a fully refundable deposit for most 2021 departures*.

  • For new 2021 bookings, cancel without penalty up until 11/1/2020.
  • Once you've paid final payment, our standard cancellation policy applies. See below.
  • Offer does not apply to Special Departures or Private Trips.

 

Our Standard Booking Policies - 2021 Trips

BOOKING A NEW TRIP FOR 2021

How to Sign Up: Our incredible team of Trip Consultants is on hand Monday – Friday 8 a.m.– 5 p.m. Pacific time to book you on the perfect trip. Call 800-GO-ACTIVE (800-462-2848) or your professional travel advisor. Our web site at www.backroads.com is open for most bookings 24 hours a day.

Price: Prices are per person based on double occupancy, quoted in US dollars, and are set well in advance of the trip departure date. Our prices vary depending on a variety of cost factors, with peak travel dates being the most expensive. Prices may change during the course of the year. You can always find the most current prices on our website, or by calling us. Once you book your Backroads trip, your price is guaranteed. Prices cover land costs only; they do not include airfare to and from the trip. Trip prices include baggage transfers, porterage and all ground transportation during your trip. Please see the web page for each trip for the specific details for all items included in the trip price. Local taxes may be charged on some trips. River Cruise Trips are subject to port fees. Pro carbon and tandem bikes may incur an additional shipping charge.

Trip Deposits: Deposits may be made by check, money order, wire transfer in US dollars or a major credit card (Visa, MasterCard, Discover, Diner’s Club, American Express).

  • For Scheduled Departures: A $600 deposit per person holds your spot, and is fully refundable up to 15 days after you book when you sign up 15 days or more before the final payment due date.
  • For Special Departures: A $1,000 deposit per person holds your spot, and is partially refundable ($400) up to 15 days after you book when you sign up 15 days or more before the final payment due date.
  • For Private and Custom Trips: A  non-refundable deposit of $1,000 per person, and an additional non-refundable group trip deposit may be required to hold your spot (please ask your Trip Consultant for details).

Paying Your Balance: The balance of your trip cost is due according to the chart below. We automatically bill the credit card on file when the balance is due, unless otherwise instructed. Balances may be paid by check, money order, wire transfer in US dollars or by major credit card. If final payment is not received when due, Backroads reserves the right to cancel your reservation.

Guest Transfer & Cancellation Policy: If you must cancel your reservation, your cancellation fee will be determined according to the terms outlined in the chart below.

  • Scheduled Trips: Transfers to another trip or to credit on account for a future trip are only allowed before the final payment due date, after which time our standard cancellation policy applies. If the trip costs more than your original trip, you must pay the difference.
  • For Special Departures†: Private and Custom Trips: Transfers to another trip or leaving funds on account for a future trip are not permitted without penalty.

Exceptions to our cancellation policy cannot be made for any reason, including but not limited to weather, terrorism, civil unrest, epidemics or the thread thereof, personal, family or medical emergencies or force majeure. There is no refund for arriving late or leaving a trip early. Private rooms, staterooms and internal air charges are considered part of the total trip cost and are subject to cancellation fees. We encourage guests to consider Travel Protection plans for cancellations reasons that fall outside of Backroads' policy.

Backroads reserves the right to suspend departures in cases of force majeure or the failure of third parties—such as hotels, ships or campgrounds—to honor their reservations, in which case, all payments received to date will be transferred on account for use on a future trip (must be used within 24 months). Backroads is not responsible for expenses that are incurred in preparation for any suspended trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations or illness. All policies subject to change.

 
Deposit & Payment Terms (per person)
Days Prior to Trip Scheduled Trips Private & Custom Special Departures

156+ days

$600

$1,000

$1,000

155 days

$600

Final Payment

Final Payment

125 days

$600

 

 

95 days

Final payment

 

 

 
Cancellation Fees (per person)
Days Prior to Trip Scheduled Trips Private & Custom Special Departures

156+ days

$200*

$1,000 + Group Deposit

$600

126 - 155 days

$200*

30%

30%

96 - 125 days

$200*

50%

50%

61 - 95 days

30%

75%

75%

31 – 60 days

60%

100%

100%

0 – 30 days

100%

100%

100%

 *Rather than paying the cancellation fee, you may choose to keep your trip deposit ($600) on account to use on a future Backroads trip for use within 24 months.

Bike Cancellation Policy: If you have upgraded to a Cannondale or Co-Motion Tandem, a full cancellation fee will apply in the event you cancel your trip reservation inside 30 days.

Trip Forms & Release of Liability: Guests are required to complete and sign our  Release, Assumption of All Risks, and Binding Arbitration Agreement and the Personal Information Form. These forms will be available in your Backroads account for your convenience. We require all forms to be completed prior to final payment. We are unable to allow guests to participate in any aspect of a Backroads trip without a signed release form.

 

Will My Trip Run?

Your trip will run even for one or two people for just $500 more per guest.† If you'd prefer the company of more guests, you can choose to transfer to any trip and we're happy to extend a $300 credit per guest.

† Applies to scheduled trips. Does not apply to River & Ocean Cruises, Peru Trekking and possibly other Special Departures.

The following trips need five guests to run: Camping, Two-Night, Asia, Latin America, Caribbean, New Zealand, Amalfi Coast Premiere, Canadian Rockies Heli-Hiking, Dalmatian Coast, Israel, Martha's Vineyard & Nantucket, Yellowstone & Tetons Snow Adventure and trips with Internal Air.

 

Last updated: August 18, 2020