Backroads Policies: Cancellations & Refunds
Because we adhere very strictly to our cancellation policy, Backroads highly recommends that your clients purchase a travel protection plan. You may sell the insurance recommended by your agency or purchase a plan through Backroads (which is commissionable). Please urge your clients to buy trip cancellation insurance. Canceling for medical and other reasons is simple and stress-free for everyone if they're insured.
If your clients must cancel their reservation, cancellation fees apply. Click here to review our cancellation policy and fees.
Questions? Contact our Agency Program Support Team at TASupport@backroads.com. They're available Monday-Friday, 8am-5pm PT.