Job Opportunities with Backroads

Leader Scheduling Specialist

Berkeley, California

We’re hiring for: Leader Scheduling Specialist

Purpose of Job: Help maintain and audit Trip Leader and field staff schedules through report monitoring, and act as a direct point of contact for our population of ~400 Leaders for all Scheduling related questions.
The ideal candidate will have exceptional analytical skills for identifying opportunities for process improvement, a professional and customer service driven approach to communication, and the ability to function in collaborative environments as well as independently.

Starting date: Early November, or sooner


• In conjunction with Scheduling Coordinator, assign leaders to trips and fieldwork based on trips offered, leader availability, leader skills, and leader performance according to company-wide priorities and parameters.
• Create and schedule leader familiarizations of new destinations when needed.
• Maintain leader schedules when cancellations, enrollment, new trips, or leader availability changes occur.
• Monitor scheduled reports to draw attention to and remediate upcoming trips that are potentially not set up for success
• Work closely with Scheduling Coordinator and Analyst to implement process improvements
• Create schedule of leader travel to/from trip starts.
• Create (in conjunction with Logistics Department) the movement of vans and equipment to regions.
• Communicate schedule changes, via ATLAS*, to leaders, the office, and Regional Managers. Confirm notification of leaders whose trips have cancelled.
• Create and maintain various scheduling parameters in conjunction with Regional Managers to ensure reporting is up to date and accurate
• Confirm private departure additions and changes.
• Monitor the schedule routinely to gain efficiencies in leader travel.
• Assist in the compiling and writing of team training materials
*ATLAS (AUTOMATED TOOL for LEADERS AND SCHEDULING – our database for managing trip leaders)

• Research and document airfares for specific itineraries and regions.
• Assist with purchasing of tickets
• Answer travel-related questions from leader population
• Audit leader schedules to ensure travel is accurate


• Proven problem-solving, time management and project management skills.
• Excellent written and verbal communication skills.
• Ability to be discreet and professional with employee performance information.
• Experience with Microsoft Office Suite, particularly Excel, as well as a clear ability to learn new systems (proprietary databases).
• Ability to work in a fast-paced environment.
• Ability to work at a computer desk for prolonged periods of time.
• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.

Competitive salary plus excellent benefits package including comprehensive medical, dental and vision insurance, 401(k) with employer match, flex plan, generous time-off and travel benefits, commuter incentive programs, etc. Backroads promotes work/life balance, and offers a fun, casual work environment.

To apply, please send a cover letter explaining why you think you’d be a great fit for Backroads along with your resume (please include your travel experience in your resume) and salary requirements to with “Leader Scheduling Specialist” in the subject line of your email or by fax to (510) 527-1789, Attn: HR/Leader Scheduling Specialist.


About Backroads

As the world's #1 active travel company, Backroads offers more bicycling, walking, hiking and multisport trips around the world than any other company. We are a service-oriented organization composed of high-energy individuals with varied backgrounds who enjoy people, travel and the outdoors.

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