• Backroads Jobs and Careers



Berkeley, CA

We are currently seeking a Yield Specialist to join our Yield & Departure Management Team.

The Yield Specialist supports the YM [Yield Management] and DM [Departure Management] areas to manage and communicate the status of over 3,000 departures in season. They will also work with the TIM [Trip Inventory Management] group to secure additional inventory in season based on sales trends and capacity. Additionally, this role supports the Yield function by creating and updating recurring reports to help identify current and future opportunity.

Our ideal candidates are highly professional, team players who enjoy a fast-paced work environment.

Ideal candidates will have:
• Meticulous attention to detail
• Solid mathematical and analytical skills
• Superb written and verbal communication/interpersonal skills
• Strong team worker
• Solutions-oriented disposition
• High proficiency in Microsoft Excel and the technical aptitude to learn proprietary databases
• Ability to work effectively as part of a team and also be able to self-direct
• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors

• Assist the Departure Management Coordinator with Processing Departure Requests
o Review and update the YMRR (Yield Management Request Report)
o Cancel and Add departures in IBIS and VW for current and future seasons
o Pend departures in IBIS for current season
o Process trip changes – both type/activity and hotel rotations changes – for current and future seasons
o Greenlight departures

• Assist Yield Management with updating and circulating recurring reports
o Private Trip Takeover Report and Feedback Reporting – weekly
o High and Low Trip Performers Report – monthly during booking season
o Marketing Capacity/Top Sellers Report – monthly
o New Trip Performance – every other month
o Added Departures Summary – quarterly
o Book with Confidence Feedback Report – semiannually
o And other reports as defined and needed

• Request Additional Capacity in season in current systems
o Add one-off departures due to Private Trip Takeover to the YMRR and track progress
o Request these one-off departures from vendors after checking in with RTOS, escalating issues to Yield/TIM Manager as needed
o Identify number of added rooms required by vendor in order to fulfill Pro-Active Add Rooms Requests
o Request additional rooms as a part of the Pro-Active Add Rooms requests, escalating to Yield/TIM Manager as needed
o Coordinate with Rooming to release rooms in conjunction with adding additional capacity when necessary

• Assist the Departure Management Coordinator with Trip and Departure Status Communication to the Sales Team
o Alert Sales Managers when canceling departures
o Respond to Sales Team inquiries about status of departures (low enrollment, pended, etc)
o Alert Sales Team when new trips go live or when we are discontinuing a trip
o Work with DM Coordinator and Sales Managers to produce annual ‘What’s New in 201X?’ presentation for Sales and Backroads

• Assist Departure Management Coordinator with Pricing Requests
o Update trip price components (Base, Single Sup, Air, Peak Season) when changes are made in season
o Assign Peak Season attributes and apply surcharges when requested
o Alert Private Trips when there are pricing changes that affect PT pricing
o Review and Audit pricing components during the Ibis Uploads
o Gather competitor pricing as needed for comparison analysis

• Assist with Vendorworks and Ibis Uploads
o Audit Ibis templates prior to upload
o Create new unit schedules with proposed hotel rotations for Yield and Trip Development review

• Assist with data collection or other special projects as needed

To Apply:
Please send a cover letter explaining why you think you’d be a great fit for this position, along with your resume and salary requirements to staffing@backroads.com with ‘Yield Specialist – web’ in the subject line of your email.

About Backroads

As the world's #1 active travel company, Backroads offers more bicycling, walking, hiking and Multi-Adventure trips around the world than any other company. We are a service-oriented organization composed of high-energy individuals with varied backgrounds who enjoy people, travel and the outdoors.

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