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  • Backroads Jobs and Careers

    Careers

Guest Services Consultant

Berkeley, California

We are currently looking for an extraordinary individual to join our Guest Services Team. You’ll be consulting with our guests via phone, e-mail, and web chat while providing an exceptional level of service and booking trips for guests with Backroads!

Our ideal candidate will have:
• Excellent listening skill and a willingness to exceed guest expectations with every interaction. You need to really like people!

• Excellent written and verbal communication skill. Remember, you are consulting with guests on a variety of travel topics. Can you communicate clearly and warmly?

• Superb sense of detail. The minutiae can make or break a guest’s experience.

• High level of initiative. Are you willing to go that extra step and make the booking?

• Ability to work effectively in a fast paced environment Can you do it and have fun?

• Proficient in working with Phone Systems, our Booking Software and Salesforce or a willingness to learn.

• Domestic and/or international travel experience preferred.

• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.

This position is full-time in our home office in Berkeley, CA.

To apply, please send a resume to staffing@backroads.com with “Guest Services Consultant” in the subject line of your email. No phone calls please.

About Backroads

As the world's #1 active travel company, Backroads offers more bicycling, walking, hiking and Multi-Adventure trips around the world than any other company. We are a service-oriented organization composed of high-energy individuals with varied backgrounds who enjoy people, travel and the outdoors.

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