I raised my children in a blur. I was in my early twenties when they were born and divorced before they started school. I completed college, launched a career and elbowed my way up the career ladder–rung by rung–as a single mother. Needless to say, transferring values was the last thing on my mind, followed closely by teachable moments. Survival was the order of the day.
The other day a guest asked me how we’re able to hire such amazing leaders with such consistently exemplary values. He then asked whether we specifically recruited for values. Which prompted me to review the criteria we use to screen leaders. Guess what–no “values” were listed. Plenty of leadership, guest service, judgment, motivation, teamwork, ability to connect with guests and all of the obvious language, active lifestyle and mechanical inclination type criteria. And about 40 sub-criteria. But no values.