Job Opportunities with Backroads
Leader Scheduling Coordinator
Purpose of Job: Create, monitor and maintain Trip Leader and Field staff schedules for optimal guest experience. This position closely interacts with Regional Managers, Travel Specialist, Information Technology staff, part-time Scheduling Assistants, and the Private Trips Team. The ideal candidate will have exceptional analytical and communication skills, sterling attention to detail, and an ability to foster a team atmosphere to carry out the responsibilities of this position.
Starting date: Early November, or sooner
MAJOR DUTIES AND RESPONSIBILITIES:
TRIP LEADER SCHEDULES:
â€¢ Assign leaders to trips and fieldwork based on trips offered, leader availability, leader skills, and leader performance according to company-wide priorities and parameters.
â€¢ Create and schedule leader familiarizations of new destinations when needed.
â€¢ Maintain leader schedules when cancellations, enrollment, new trips, or leader availability changes occur.
â€¢ Partner with Regional Managers in regards to regional scheduling.
â€¢ Create schedule of leader travel to/from trip starts.
â€¢ Create (in conjunction with Logistics Department) the movement of vans and equipment to regions.
â€¢ Communicate schedule changes, via ATLAS*, to leaders, the office, and Regional Managers. Confirm notification of leaders whose trips have cancelled.
â€¢ Create and maintain Van Support Schedules in tandem with the Regional Manager.
â€¢ Maintain schedule on ATLAS (trip activities and ad-hoc activities).
â€¢ Create and maintain scheduling portion of company budget including Leader Travel, Accommodations and Food Allowances.
â€¢ Track leader status (availability) and communicate to appropriate parties.
â€¢ Create and track staffing projections using existing models, based on leader availability.
â€¢ Confirm private departure additions and changes.
â€¢ Monitor the schedule routinely to gain efficiencies in leader travel.
â€¢ Maintain current documentation of the scheduling component of ATLAS.
â€¢ Work with Leader Development Managers and Regional Managers to use ATLAS reports to analyze and improve schedules on a region-by-region basis.
â€¢ Run scheduling reports from Crystal Reports.
â€¢ Work with IT Department to enhance the system with new features as required by our business (i.e. leader bike skills).
â€¢ Conduct testing for IT department.
â€¢ Advise and edit training materials for new field staff for ATLAS.
*ATLAS (AUTOMATED TOOL for LEADERS AND SCHEDULING – our database for managing trip leaders)
â€¢ Manage policies concerning leader travel. Monitor and improve as needed.
â€¢ Partner with Travel Specialist to manage and track leader travel expenses appropriately.
REQUIRED KNOWLEDGE AND ABILITIES:
â€¢ Proven problem-solving, time management and project management skills.
â€¢ Strong interpersonal skills and management capabilities.
â€¢ Excellent written and verbal communication skills.
â€¢ Ability to be discreet and professional with employee performance information.
â€¢ Budgeting and cost management skills.
â€¢ Experience with Microsoft Excel and Word as well as a clear ability to learn new systems (proprietary databases).
â€¢ Systems and database skills.
â€¢ Experience with Crystal Reports a plus.
â€¢ Ability to work in a fast-paced environment.
â€¢ Ability to lift 30 lbs.
TO APPLY: Send your cover letter and resume to firstname.lastname@example.org. Please put â€œLeader Scheduling Coordinatorâ€ in the subject line of your email. Please include your travel experience in your resume.
As the world's #1 active travel company, Backroads offers more bicycling, walking, hiking and multisport trips around the world than any other company. We are a service-oriented organization composed of high-energy individuals with varied backgrounds who enjoy people, travel and the outdoors.