Backroads Frequently Asked Questions

Q. How long has Backroads been in business and who owns the company?

A. Backroads was founded in 1979 by Tom Hale, who continues an active role as company President.

Q. How can I reach Backroads?

A. You can e-mail us at Backtalk. You can also write, phone or fax us at:

801 Cedar St. Berkeley, CA 94710-1800
800-GO-ACTIVE (800-462-2848)
510-527-1555
fax: 510-527-1444

Q. What do your trip prices include?

A.

  • All lodgings
  • On Inn Trips, all breakfasts, most lunches, including our trademark grand picnics and all dinners except for one, when you'll have the opportunity to sample local fare on your own
  • On Camping Trips, all meals
  • Expertise and services of our experienced Trip Leaders
  • Snacks and beverages between meals
  • Additional guides and experts from the region on many trips
  • Van shuttles to support a variety of route options
  • Comprehensive Travel Planner with detailed pre-trip information
  • Private guided tours at museums, historic sites, wineries and other select attractions as noted in the Travel Planner
  • All gratuities at hotels and restaurants on Inn Trips
  • Special events, including wine tastings and other select attractions as mentioned in the Travel Planner
  • On biking and multisport trips use of fully equipped Backroads titanium bike plus helmet and accessories
  • Trailercycles, carriers and kid-sized helmets for Family Trips
  • Equipment and experienced guides for kayaking, rafting, snorkeling, sailing and canoeing as described
  • Park and other entry fees
  • Fares for trains, ferries and other modes of travel as listed in the Travel Planner
  • Select coach transfers
  • Baggage transfers and porterage
  • Backroads water bottle
  • Not included: airfare, alcoholic beverages (Backroads provides wine at select events), gratuities for Trip Leaders and personal expenses

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Q. What kind of shape do I need to be in to enjoy my trip?

A. Backroads trips are designed for all levels of fitness. Some trips are more challenging than others and we suggest that you refer to the Activity Level Options page or talk to one of our Trip Consultants about your current activity level and the type of adventure you're looking for. They'll help you pick the right trip for you. Call 800-GO-ACTIVE (800-462-2848) to speak to a Trip Consultant daily from 6 am to 6 pm, Pacific time.

Q. How should I train for my Biking, Multisport or Walking trip?

A. You'll get the most enjoyment out of your active adventure if you are reasonably fit. Try running, hiking, swimming or other aerobic activity for at least 20 minutes, three times a week, to help you stay in shape. If you're choosing a biking trip, the best training is to get out and ride—hills and flats—several hours at a time on consecutive days. The key is to just do it—and want to do it again the next day. Once you reserve a trip with us, we'll send you specific training tips.

Q. How do you accommodate people of varying abilities?

A. On most days of your Backroads' Biking, Multisport or Walking trip, you'll have a choice of three mileage options. One day you might go for the most challenging. The next day, you may take it easy by choosing the shortest route, leaving more time for relaxation, exploration or mingling with the locals. You and your fellow travelers may spread out over several miles or you may choose to ride or walk together. For your peace of mind, one leader covers the route in a Backroads van, ready to offer assistance, refreshments or a lift to the hotel (or campsite).

Our trips attract people of varying abilities so there's typically someone else traveling at your speed. This is ideal for friends and couples with different paces; they can spend the day with similarly fit travelers and then reunite for the evenings.

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Q. How long will we be active each day?

A. It's up to you to decide how far you want to travel. Depending on the route options you choose and the pace you set, you'll typically spend three to five hours each day, biking or walking or—on our multisport trips—engaging in a combination of biking and walking along with such activities as kayaking, rafting or snorkeling.

The number of activity hours you can expect for each level per day:

  • Level 1:  2-3
  • Level 2:  2-4
  • Level 3:  3-5
  • Level 4:  4-6
  • Level 5:  5-7+

See our Activity Chart for more details about time and distance involved in each level.

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Q. How do your leaders support the biking and walking routes

A. On biking trips, one leader drives the support van, sweeping the route several times during the day and providing lifts and assistance as needed. Another leader rides the route, roving between groups traveling at different speeds. On walking trips, one leader usually takes the lead while the other brings up the rear. The amount of van support depends on the location of the walking routes. On trips with kayaking and rafting excursions, leaders typically team up with an experienced local guide to give you support and instruction.

Q. Do I have to carry any of my own luggage or gear

A. The leaders transport all luggage between hotels (or campgrounds) in Backroads' special trailers. They'll also gladly pick up and transport any purchases you make along the way. You need only carry snacks, clothing and personal items for the day's activities.

Q. What do I do with my electronics and valuables when I'm on a trip

A. It is best to leave valuables at home. If you must bring valuables on the trip, please understand that they are 100% your responsibility, regardless of what anyone (including leaders) might tell you. Keep them with you at all times, or lock them in the hotel safe if you deem it adequately secure. If you are concerned about forgetting items in the hotel safe (easy to do!), a good trick is to leave something on the safe that you can't forget, such as a single shoe. Cash, jewelry and passports are especially important to keep in your possession. It is not safe to leave valuables in Backroads vans; while not common, break-ins do happen. Although we will transport your valuables during your trip as a convenience, we do not assume responsibility for any damage or loss. This policy applies to personal electronics as well as other items, such as jewelry, and fragile and delicate accessories, whether purchased on the trip or otherwise.

Q. Who travels with Backroads

A. About half of the people who travel with us are between the ages of 35 and 55. Older and younger travelers are also well represented. Depending on your trip, you may meet solo travelers, families and couples. They'll exhibit a diversity of interests and occupations and share a love of active travel and the outdoors. About one-half of our guests are Backroads alumni, while one-quarter were referred by a friend.

Q. How large will my group be?

A. The average group size on all Backroads trips is 16.

Q. Are children welcome on all Backroads trips?

A. Families with children under 18 are encouraged to join our Family Trips. These trips feature family-friendly pricing, routes and activities. If you are not able to travel on a Family Trip, we allow up to two children 12 to 17 years old on non-Family Trips in most destinations. Guests 18 and over are considered adults and are always welcome. We recommend that you talk to a Trip Consultant to select the best trip for your family (call us at 800-462-2848 from 6 am to 6 pm Pacific time, seven days a week).

Q. If I'm traveling alone, will you find me a roommate or can I have a private room?

A. Our prices are based on double occupancy (two people per room). Backroads will endeavor to find a roommate (of the same gender) for guests wishing to share a room. If you sign up more than 95 days in advance of your trip and no roommate is available, 50 percent of the private room charge will be due at final payment. Should a roommate be found before your trip departs, the private room charge will be refunded. If you sign up less than 95 days in advance of departure and no roommate is available, the full private room charge will apply. Should a roommate be found within 95 days, the private room charge will be refunded. On some trips, twin rooms are limited or unavailable; a private room charge applies if a shared twin room is not available, regardless of the number of days before departure. Please be sure to speak with your Trip Consultant to confirm your room arrangements. Note that in Europe, single rooms are often smaller than double rooms. Single tents are available for an additional cost on camping trips.

Q. Are your Singles-Solos Trips just for unmarried travelers?

A. While most guests on Singles-Solos Trips are unmarried, some are married but are traveling without their spouse (perhaps on their own, with a friend or sibling). We think you'll find that our Singles-Solos Trips bring together an engaging collection of individuals with a shared interest in being active and having fun.

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Q. Should I bring my own bike?

A. Included in your trip price are Backroads' high-quality, custom-designed titanium bicycles for use and enjoyment on all biking and multisport trips. Do you prefer to ride a pro-level bike? Upgrade to the race-ready Specialized S-Works Roubaix, or Ruby for women, available by request on biking trips in Europe, North America & Hawaii ($400). Wishing you had an extra pair of legs to help you up those hills? Request the custom Backroads eBike, available on biking trips in Europe, North America & Hawaii ($300). And tandem riders can choose the Co-Motion Periscope Torpedo tandem on biking trips in Europe, North America & Hawaii ($500). View more details and bike specs. In rare instances when Backroads bicycles are not available, models of comparable quality will be provided. If you choose to bring your own bike, your Trip Consultant can offer tips on the best ways to ship it to the trip start.

Q. Do you provide children's bikes?

A. Backroads is the only travel company to manufacture its own fleet of kids' bicycles; we offer 20" and 24" kids' bikes on all Family Trips, as well as Burley Piccolo trailercycles for children ages 4-10, and Burley d'Lite carriers to tote children 60 pounds and under.

Q. Can you provide me with guest references for your trips?

A. Absolutely. Your Trip Consultant will be happy to give you the names and telephone numbers of people who have participated in the trip you're considering.

Q. Can I purchase Backroads gift certificates?

A. Is your spouse a weekend bicyclist who has always longed to explore Tuscany? Is your daughter an enthusiastic hiker eager to lace up her boots in the Canadian Rockies? A Backroads trip makes a perfect gift for your active family and friends any time of year. Gift certificates are available in any amount and can be applied by the recipient toward any Backroads vacation, pending availability. To purchase gift certificates for the active travelers in your life, please contact us at 800-GO-ACTIVE (800-462-2848).

Q. Does Backroads offer a Honeymoon Registry?

A. Yes. And a Backroads trip has all the ingredients for a perfect honeymoon. Romantic destinations like California's Wine Country, Vermont, Tuscany and Provence. Superb lodgings and cuisine. And engaging activities—as much or as little, as easy or as challenging, as desired. It's the ultimate wedding present. Just call us at 800-GO-ACTIVE (800-462-2848) for more details or read more about our honeymoon registry here.

Q. How far in advance do I need to reserve my vacation?

A. The farther in advance you book, the greater availability of dates you'll find. For holiday periods and popular summer destinations, such as Yellowstone & Tetons, San Juan Islands, Italy and France, to name a few, we recommend reserving at least four to six months before the trip you're interested in departs.

Q. Can I reserve my Backroads vacation with my travel agent?

A. Yes, Backroads accepts reservations from professional travel agents. If you prefer to have your travel agent handle your Backroads booking, please have him or her contact us directly. Pricing is the same whether you book directly with Backroads or with your travel agent.

Q. Does information found on this website differ from that found in your catalog?

A. Because this site is continually updated to ensure posting of the most current information, trip dates and other details may differ from those found in our printed materials.

Q. What is Backroads' privacy policy?

A. Please refer to Backroads Privacy Policy page.

Q. Do you charge any additional taxes or port fees?

A. Trips to Alaska's Kenai Peninsula, North Carolina, Texas and Utah are subject to state tax which is not included in the trip price; river cruise biking trips will incur additional port fees on 2016 departures.

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