The other day a guest asked me how we’re able to hire such amazing leaders with such consistently exemplary values. He then asked whether we specifically recruited for values. Which prompted me to review the criteria we use to screen leaders. Guess what–no “values” were listed. Plenty of leadership, guest service, judgment, motivation, teamwork, ability to connect with guests and all of the obvious language, active lifestyle and mechanical inclination type criteria. And about 40 sub-criteria. But no values.
I am absolutely allergic to fluff. Business fluff, stuff fluff. Things to buy and do without substance. Slick concepts with nothing behind the marketing smoke screen but a bunch of garbage. Falsity bugs me to no end. In my head, I keep a running list of the worst offenders in the commercial marketplace. You should hear me rant about theme parks! But the Back Beat isn’t the place for venting. I want you to come here to peek behind the scenes and get some useful information on health, fitness and travel.