The other day a guest asked me how we’re able to hire such amazing leaders with such consistently exemplary values. He then asked whether we specifically recruited for values. Which prompted me to review the criteria we use to screen leaders. Guess what–no “values” were listed. Plenty of leadership, guest service, judgment, motivation, teamwork, ability to connect with guests and all of the obvious language, active lifestyle and mechanical inclination type criteria. And about 40 sub-criteria. But no values.
Then it dawned on me. Values are so ingrained in Backroads that it’s inherently how we look at everything, but especially in how we treat people. Honesty, integrity, and treating people with respect regardless of who they are and where they come from all matter to me and they matter to Backroads. As in, they mean EVERYTHING. These values matter, and we’re proud of it. We think you’ll see that they matter to you too.
It was pure serendipity that allowed Collier Lumpkin and me to be here together, enjoying an enormous fish stew at Ristorante Belforte overlooking the tiny harbor of Vernazza in Italy’s Cinque Terre. Our lives had been running parallel paths for some time, but it wasn’t until a year before that our worlds finally collided on a Backroads trip in Puglia.
Trying to stay upright, I slowly place one foot in front of the other, and I focus on the encouraging face of my Malagasy guide. One false step and I’ll be in the drink with all my gear. I’m crossing a stream on a slippery log in southern Madagascar on my way to learn how to develop sanitation projects in remote communities. This is pretty incredible, considering that just 48 hours earlier I was staring at two male lions in the comfort of a Land Rover while leading one of Backroads’s most impressive trips: South Africa & Botswana Multisport. Now, here I am trudging through the lush green countryside of one of the poorest countries on earth: Madagascar.
Cycling in the ridiculously hot region of South East Asia for months on end with no support, camp assistant Brant Haflich and I figured we’d be spending a good amount of time in search of clean drinking water. We had just finished cycling across our own country and we wanted to continue our bicycle adventures while learning something along the way. We wanted a purpose for our pedal strokes and we had questions about global water issues.
It was springtime in northern New Mexico. The snow was melting off the Sangre de Cristo mountain range, the wildflowers were blooming and the bold colors of chiles rojos y verdes adorned my plate night after night. Our first Backroads Santa Fe & Taos walking tour of the season was infused with that ethereal ebullient light that has attracted many to reflect and interpret its artistic form.
“Tourism: Your everyday life is somebody else’s adventure.” Staša Kraljiĉ uses this quote from international free speech organization Loesje to rationalize her love for working in tourism, which she has done–to some extent–since she was in college. You could easily replace ‘tourism’ with ‘Staša’ in this quote, as this Backroads Leader is a fun-loving, globe-trotting polyglot who tirelessly lives life to the fullest.
Why is it that when some people are brought together, they end up falling in love? Is it similar personalities or shared interests that connect them? Perhaps it’s purely chemical. Or maybe it’s something more dramatic, like conquering a feat together…
The sun’s shining, there’s a white carpet of snow covering the ground, and the trees are heavy from the latest snowfall. Working up a sweat, I ascend a small hill and drink in the view. As far as I can see, forest covers the landscape…
Your own hometown has secrets to share. Your daily routine can be delightful. It all depends upon you opening your eyes wide to novelty, surprises and adventure. What if you approached your daily commute from a totally different direction? Infused your evening walk with a sense of wonder? Try it, and you might just find there really is no place like home. Be Curious. Chances are, when you travel somewhere new you enter your experience with excitement and curiosity. Imagine if you approached your own backyard with that same attitude.
Awaken to the smell of mountains–a mix of cold morning air, dew-laden grass and the faint, earthy smell of livestock. Tuck into your slippers and shuffle across the chilled tile floor, opening the shutters to look out onto a valley still encased in early-morning fog.
My Facebook newsfeed of late is chock-full of photos and status updates from my Backroads colleagues residing in far-flung locations. I see gorgeous sunsets in Costa Rica. The hustle and bustle of city life in India. Tumbling Hawaiian waterfalls and spectacular New Zealand landscapes. Me? I spend my winters living in a boys’ dorm in snow-covered Wisconsin. I find this rather humorous. In place of gregarious co-leaders, my building-mates are 120 teenage boys.
At Backroads, we make a great big deal about hiring Trip Leaders. And today marks the start of our hiring “season.” At 8:30 this morning, 43 hopeful candidates arrived at our Berkeley headquarters for what has got to be one of the world’s most involved first interviews. Candidates are in our courtyard now–donning nametags, changing flat tires, showing off their public speaking skills and getting to know our staff. They’ve come from such far flung locations as China and Hawaii to interview with us. They’ve got degrees as diverse as MSc in Physiotherapy and BA in Elementary Education.
I could see the distant glimmer of the hot coals pulsing red under the Dutch oven, stained black from ash. Apple cobbler was bubbling through the seams of the cast iron pot and its sweet smell lingered in the air, taunting hungry bystanders. I admired the flavor of the familiar atmosphere…
Since April, I’ve been in five countries, met hundreds of new people, and slept on more than 50 different mattresses. A full season of leading with Backroads is a whirlwind of new places and faces. After seven plus months full of nonstop travel, what do leaders do when it all comes to an end?