Photo Credit: Warren Zelman
When you come along on a Backroads trip, your focus should be your destination and the local experience. We don’t want you to have to worry about anything else! That’s why here at Backroads we have focused on making our service unparalleled in the active travel industry. When you join one of our Backroads adventures, you can rest assured you’ll be taken care of like royalty! Here are just a few examples:
Three Exceptional Trip Leaders
When you travel with Backroads, we provide you with the most experienced trip leaders, who can create a truly life-changing experience for you. We give our trip leaders the most training and the most resources to guide their travelers toward an unforgettable vacation. Never ranking lower than a 9 out of 10 on our guest satisfaction surveys, they are often cited as what truly sets Backroads apart from other active travel companies.
On our Family Adventures, we also provide a dedicated Kid Coordinator, whose sole job is to make sure your children are entertained and having fun. Don’t you wish you could take them home?!
On most trips, we also provide you with three trip leaders to make sure they have ample time to be with all guests on a bike tour or walking tour. Most other bike tour or walking tour companies provide no more than two per departure and often they are subcontracted locals.
Here’s just one of many amazing comments about our trip leaders: “The quality of your guides never ceases to amaze me. They are friendly, have a great sense of humor, roll with the punches and are resourceful and delightful. Thanks for hiring such fantastic people.” — Suellen White – Stockholm, Sweden
Read more comments about our trip leaders.
Two Vans Are Better Than One
On almost all Backroads trips, we provide our guests with two vans to ensure the highest-quality service. The vans ride along the route, whether you’re walking or biking, to help you with anything you might need.
Perhaps you need a snack or your bike needs a tune up. The van is there to help! Or you may have decided you’re ready to hop off the bike and head back to the hotel. No problem. One van can take you back while the other stays with the route. Is your spouse a speed demon while you prefer to take it slow? One van can stay with the faster walkers/riders, while the other stays with the slower group.
Having two vans allows us to be truly flexible and cater to all of our guests. We promise you’ll notice the difference over other companies who send only one van per trip!
Our Guests Agree
Sure, we can talk all day long about our great service, but can we back it up? You bet! HALF of our guests have traveled with us before and choose to travel with us again. AND 30% of people who travel with us have been referred by a past guest. We think that speaks volumes.
Here are a few more comments from some of our guests about our service:
“Over the last 30+ years, I’ve taken 96 biking trips all over the world. Anyone can print a brochure or put up a website promising a great active travel experience. Only Backroads delivers exceptional performance—not just promises—every time.” — Richard Seltzer – Wynnewood, Penn.
“Taking a Backroads trip is like enjoying the sweetest part of the watermelon, the planners and trip leaders trim away everything but the sweetest core of the trip. They worry about the logistics, the problem solving, so that as a guest, the most you worry about is what to order at dinner and how far to go on each daily option.” — Jeff Tanji – Davis, Calif.
“I am so impressed with Backroads – your company is the most customer friendly and supportive travel company I have ever had the opportunity to interact with. You deserve off the chart marks on all levels of your service from calling to sign up to the actual trip quality and quality of leaders…” — Patsy Gleason – Green Valley, AZ
Come try a Backroads vacation and experience our service for yourself. Call us 7 a.m.-5 p.m. Pacific time for more information or to book your next adventure trip. You can also request a catalog from us so you begin dreaming of your getaway.